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Customer service is not a department, it's everyone's job.

Top 5 Steering Comments An Insurance Company May Say

After an accident, you call your insurance provider for advice.   And unfortunately the advice they give you is not always in your best interest. Your insurance company may try to “steer” you into using a repair facility that is in their “preferred” network and away from repair facilities that do not co…

Safe Cars Save Lives

The U.S. Department of Transportation National Highway Traffic Safety Administration (NHTSA) launched a new public awareness campaign called Safe Cars Save Lives.  This campaign urges consumers to check for open recalls at least twice a year and to get their vehicles fixed as soon as parts are available.   Last year, …

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